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  Terms & Conditions

Acceptance of Terms is owned by MSI Direct Response, Inc. and are collectively hereinafter referred to as "we" or "us" or "the Company".

By viewing this website or using any of our services, you and the entity you represent (collectively hereinafter referred to as "you" or "the customer") agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site or use our services.

Change of Terms

We reserve the right to change the Terms of Service at any time and these changes or additions become effective immediately when they become available on the web site. We do not assume the obligation to notify you of any changes to the Terms of Service. You are responsible for reviewing the Terms of Service for any changes, and continued use of this site constitutes your consent to these changes.

Age Requirement

We do not sell products for purchase by children. If you are under 18, you may use the web site only with the involvement of a parent or guardian.


You agree to defend, indemnify, and hold harmless the Company, its advertisers, licensors, subsidiaries and other affiliated companies, and their employees, contractors, officers, agents and directors from all liabilities, claims, and expenses, including attorney's fees, that arise from your use of this site, or any services, information or products from this site, or any violation of this Agreement.

Third Party Affiliate Programs

The postcards that we print and mail are used to advertise various moneymaking products and programs. None of the companies behind the programs are owned or controlled by us, and we assume no liability whatsoever related to their operations or the claims made in their advertising. Our printing of the postcards is not to be taken as an endorsement of any program or company. We strive to serve everyone impartially and not to evaluate or have an opinion about whatever product or program you choose to promote.

The claims made in the postcards we supply for you are your claims when the postcards are distributed. We do not assume any liability for those claims. It is your responsibility to make sure the claims in the postcard are true for the product or program you are promoting.


Any content you submit to us must abide by copyright laws. Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited.  We do not assume the responsibility of checking the content of your submitted materials for copyright violations. Therefore, we will not be held liable for any illegal use of copyrighted material by its clients.

If you submit your own copyrighted postcard design, images, or text to us, you must tell us in a letter or email message that you hold the copyright and you want to reserve that postcard template for yourself and people who are working with you. Otherwise, we will assume that we can print postcards with that design for anyone who requests them.

Change Orders

If a Change is made to an existing order that results in a credit, a Fee will be charged in the amount of 10% of total credit amount, to cover transaction costs related to this credit.

Order Cancellation

We allow customers to cancel orders prior to printing. Cancellation requests should be submitted by email to We will inform you of any charges depending on the stage of the order. Cancellation fees will be calculated based on the age of the order and whether a proof was created. Age will be calculated in calendar days from the date the order was placed. Once a job is printed and mailed there is no refund available.

 Age in Calendar Days


  0-2 days


  3-4 days


  5+ days

  No Refund

Returns and Refunds

Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to us, we will re-print the order at our cost. Any defect/s you discover in your shipment must be reported to us within 10 days of receipt. To qualify for a free replacement order, you must get a return authorization number from us and return your entire product within 15 days from the time you received it. We will give you credit for the return shipping cost.

All extra charges for rush printing or shipping are NON REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT. Any credit due will be processed within 4 to 6 weeks. If you make a change to an existing order that results in a credit, a processing fee equal to 10% of the credit amount will be charged to cover transaction costs related to the credit.

Shipping and Delivery of Products

We strive to meet all delivery schedules in a timely manner. However, we will not be held responsible for any consequential damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers.

The Company will not be responsible for delays in shipments due to shipping company delays, weather conditions or any other circumstances beyond our control. Unexpected production or shipment delays can occur as a result of technical problems or equipment malfunction or failure. We will refund or waive rush charges/fees, where applicable, for a delay caused by such problems. However, we do not allow order cancellation based on such a delay.

There will be an additional charge for any change to the shipping address that you make after placing the order. If you supply an incorrect shipping address that causes the package to be returned to us, we will charge an additional fee for re-shipment to the correct address.

Claims for Loss or Damage

Claims for loss or damage must be made within 30 days of the shipment date. If the loss or damage was due to a 3rd party error, the claim must be filed against that party. In such a case, we will not assume any responsibility, but will assist the customer in determining who the claim should be filed against.

Limitation of Liability


We reserve the right to refuse service to any party for any reason we deem fit.


Office Hours and Observed Holidays

Office hours are Monday-Friday from 8:30 AM to 4:30 PM PST, excluding observed holidays.

The following holidays are observed as business holidays. All operations as well as Customer Service are closed on these days. Holidays are excluded from Turn Time.
New Year's Day  -  Memorial Day  -  Independence Day  -  Labor Day  -  Thanksgiving Day  -  the Friday following Thanksgiving  -  Christmas Day

Mailing Services Terms and Conditions

We are not responsible for lost or non-delivered mail. The U.S. Postal Service does not track mail. Our responsibilities end when the U.S. Postal Service accepts the customer’s mailing from us. We will have a proof of mailing statement (3602-R for standard class, 3602-NP for the Non-Profit and 3600 for first class mail) that can be faxed to you upon request.

First Class mail takes 1 - 5 days to reach its destination. Standard Class and Non Profit mail take 7 - 20 days to reach its destination. The U.S. Postal Service will not give a refund on postage for non-delivered mail. We are not responsible nor do we guarantee a response to the your mailing.

We understand that any mailing list you submit is privileged and confidential. It will not be used or sold for any purposes other than your mailing. Upon request, we may archive your list but will not be held responsible in case of system failure. You should always keep a copy of your own list.

In the event of a mistake or error, we will be liable only up to the cost of goods and services provided. By using our services, you agree that we will not accept liability for any loss of revenue or implied or consequential damages.

Print and Mail Package

The print and mail package includes list rental, printing, mailing services, and postage. This is a package deal and is all inclusive. It cannot be broken into separate groups. We can ship you any number of extra postcards for an additional cost. The postcards come with specific options that cannot be changed. If you must vary from the package deal, we will still be glad to print and mail your package. It's just that you have to order it separately. Customer Service can assist you with any further information on this.


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